National Courses
Please note:
- It is The Recovre Group’s policy that where attendance missed exceeds one hour, participants may be required to rebook to a new session at which point fees for the course will be payable again, less cost of training materials where this applies.
- Please note should attendance be missed due to testing for COVID-19, or returning a positive test result, fees will not be charged. Additionally, should you not feel well we request you to not attend the course and follow up with care that is appropriate for you. Fees will not be charged for this.
CANCELLATIONS, REFUNDS AND CREDIT NOTES:
- If you are unable to attend the full course your company may send an alternative attendee (subject to course requirements).
- Places on Recovre courses are fully transferrable to another participant upon course requirements being met, up until the day of the course, provided training materials can also be transferred where this applies. Cost of additional training materials, including couriering of materials, are the responsibility of the client.
- Failure to attend without notification, termed a ‘no show’, will result in all fees being forfeited. Recovre may seldom advise a client of a no show, however it will remain the responsibility of the client to manage this with their training participant(s).
- Participants will be asked to complete an evaluation form at the end of the course. Should you have any other feedback or complaints about the Recovre training, please lodge your comment through https://www.recovre.com.au/recovre-workplace-health-safety/find-a-training-course/issues-or-comments/
VIC and NSW HSR Courses
Please note:
- For the 5 Day HSR courses, it is The Recovre Group’s policy that participants need to attend Day 1 and ideally Day 2, prior to completing Days 3, 4 and 5. This is to ensure some of the key information is provided in the correct order for ease of understanding. It is also our policy that if more than one hour of any session is missed, you will be required to repeat that session in full for which fees will be applicable. This is termed a ‘make up day’ cost.
- For all other courses, where attendance missed exceeds one hour, participants may be required to rebook to a new session at which point fees for the course will be payable again, less cost of training materials where this applies.
- Please note should attendance be missed due to testing for COVID-19, or returning a positive test result, fees will not be charged. Additionally, should you not feel well we request you to not attend the course and follow up with care that is appropriate for you. Fees will not be charged for this.
CANCELLATIONS, MAKE UP DAYS, REFUNDS AND CREDIT NOTES:
- If you are unable to attend the full course your company may send an alternative attendee (subject to course requirements).
- Failure to attend without notification, termed a ‘no show’, will result in all fees being forfeited. Recovre may seldom advise a client of a no show, however it will remain the responsibility of the client to manage this with their training participant(s).
- Places on Recovre courses are fully transferable to another participant upon course requirements being met, up until the day of the course, provided training materials can also be transferred where this applies. Cost of additional training materials, including couriering of materials, are the responsibility of the client.
- For the 5 Day HSR courses, if a staff member misses a day of training, for whichever reason, a fee of $120 + GST is payable for each day required to make up the attendance of the course. This is referred to as a ‘make up day’. This fee is calculated as a fifth of the overall fees, less the cost of materials. Recovre may elect to waiver make up day fee(s) at their discretion, where extenuating circumstances exist.
- Additionally, fees may not be incurred for participants to make up their missed day if there is available space on courses which have already commenced. We may on occasion contact HSRs to book into such courses, however this is not common practice and It is the responsibility of the client and/or participant to contact Recovre to arrange make up days.
- Participants are required to complete the 5 Day HSR Initial course within 12 months of date of commencement.
- Participants will be asked to complete an evaluation form at the end of the course. Should you have any other feedback or complaints about the Recovre training, please lodge your comment through https://www.recovre.com.au/recovre-workplace-health-safety/find-a-training-course/issues-or-comments/
